How to Appeal a Centrelink Decision

Can I Appeal a Centrelink Decision?

Yes. If Centrelink rejects your claim, cancels a payment, raises a debt, or reduces your rate, you have the right to seek a review through a multi-step appeals process.

Step 1: Internal Review — Authorised Review Officer (ARO)

Ask Centrelink to internally review the decision. An Authorised Review Officer (ARO) — a senior officer independent of the original decision maker — considers the matter fresh.

How to apply: Call Centrelink (132 300), visit a service centre, or write in. Ask specifically for an ARO review.

Time limit: Apply within 13 weeks of receiving the decision. Outside this time, you can still request a review but back-payment may not be available for the earlier period.

What happens: The ARO considers your case, may request more information, and issues a written decision. Your payment continues at its current level while the review is underway.

Step 2: Administrative Review Tribunal (ART)

If the ARO upholds the original decision, you can apply to the Administrative Review Tribunal (ART) — an independent federal tribunal.

(The ART replaced the Administrative Appeals Tribunal (AAT) in 2024.)

How to apply: Apply online at the ART website, by phone, or by paper form. State clearly what decision you are challenging and why.

Time limit: Apply within 13 weeks of the ARO's decision (52 weeks if there are special circumstances).

Cost: No application fee for social security matters.

Hearing: You can appear in person, by phone, or video. The ART member's decision binds Centrelink.

What Evidence to Gather

• All documents Centrelink relied on (request your file under freedom of information)
• Medical certificates, specialist reports, letters from employers
• Bank statements, payslips, or other financial records
• A written personal statement explaining your circumstances

Free Legal Help

Community legal centres, Legal Aid, and the National Social Security Rights Network (NSSRN) offer free advice on Centrelink appeals.

Key Points

• Request an ARO review within 13 weeks of the original decision
• If unsuccessful, apply to the Administrative Review Tribunal (no fee)
• Request your Centrelink file to understand what evidence was relied on
• Community legal centres provide free assistance with appeals