Bond Return Disputes — How to Get Your Bond Back in Australia
Last updated: June 2026
What Can a Landlord Claim From Your Bond?
Your bond (also called a security deposit) is held by the relevant state authority — not your landlord — and can only be claimed for specific reasons at the end of a tenancy:
- Unpaid rent
- Damage to the property beyond fair wear and tear
- Cleaning costs if the property was left in a worse condition than at the start of the tenancy
- Other costs allowed under your state's tenancy legislation
What is Fair Wear and Tear?
Fair wear and tear refers to the normal deterioration of a property from ordinary use over time. It is distinct from damage caused by misuse, neglect, or accidents.
Examples of fair wear and tear:
- Faded paint or carpet after several years
- Minor scuffs on walls
- Worn carpet in high-traffic areas
Examples of damage (not fair wear and tear):
- Large holes in walls
- Stains or burns on carpet
- Broken fixtures or fittings
- Pet damage
The Bond Return Process
At the end of a tenancy:
- Complete a condition report — compare the property's condition at exit with the ingoing condition report
- Landlord has limited time to lodge a claim — typically 14 days after the tenancy ends or after the keys are returned (varies by state)
- If no claim is made, you can apply to have your bond returned directly through the state bond authority
If the landlord and tenant agree on how the bond should be split, this is processed directly. If they disagree, either party can apply to the state tribunal.
Bond Authorities by State
| State/Territory | Bond Authority |
|---|---|
| NSW | NSW Fair Trading (Rental Bond Board) |
| VIC | Residential Tenancies Bond Authority (RTBA) |
| QLD | Residential Tenancies Authority (RTA) |
| WA | Bond Administrator (Department of Mines) |
| SA | Consumer and Business Services (CBS) |
| TAS | MyBond (Consumer, Building and Occupational Services) |
| NT | Northern Territory Government |
| ACT | ACT Revenue Office (ACT BSSS) |
Disputing a Bond Claim
If you disagree with the landlord's claim:
- Gather evidence: ingoing and outgoing condition reports, photos taken at move-in and move-out, receipts, professional cleaning certificates
- Negotiate with the landlord — many disputes are resolved informally
- Apply to the state tribunal — your state's Civil and Administrative Tribunal handles tenancy bond disputes at no or low cost
You do not need a lawyer for most bond disputes. The tribunal process is designed to be accessible to self-represented parties.
Tips to Protect Your Bond
- Complete the ingoing condition report thoroughly and photograph everything on day one
- Keep copies of all correspondence with your landlord throughout the tenancy
- Request a pre-vacate inspection so you can address any issues before leaving
- Get a receipt when you return the keys
- Keep professional cleaning receipts if you paid for end-of-lease cleaning